Refund Policy

CrawlMe Refund Policy

Effective Date: August 20, 2026

1. Policy Overview & The 50-Credit Rule

At CrawlMe, we are committed to providing fast, reliable indexing infrastructure while maintaining fair and sustainable access to our high-throughput systems.

To ensure fairness, refund eligibility is based on both the time elapsed since purchase and the number of credits used from the transaction.

You may request a refund within 14 calendar days of your payment, provided that 50 or fewer credits from the purchased balance have been consumed.

Once more than 50 credits have been used, the order is considered substantially utilized and is therefore non-refundable.

2. Refund Eligibility

The following conditions apply to all refund requests:

  • 50-Credit Limit: Transactions with 50 or fewer used credits may qualify for a refund, subject to applicable payment processing fees. Transactions exceeding 50 used credits are considered final and are not eligible for a monetary refund.

  • 14-Day Window: Refund requests must be submitted within 14 calendar days of the original transaction date.

  • Testing Allowance: The 50-credit allowance is intended to give customers a reasonable opportunity to test CrawlMe's service and indexing performance. It is not intended to facilitate active indexing campaigns followed by refund requests.

  • Promotional Credits: Bonus, promotional, complimentary, referral, gift, or test credits have no cash value and are not eligible for refunds.

  • Resource Consumption: Each submitted URL may trigger automated indexing and processing operations that consume computing and infrastructure resources. These costs may be incurred immediately, even if the indexing process does not ultimately result in search engine indexation.

3. Payment Processing Fees

Where a refund is approved, the refundable amount may be reduced by payment processing fees or other non-recoverable transaction costs incurred by CrawlMe.

Applicable deductions may include:

  • Credit/Debit Cards: Standard payment gateway processing fees, such as 2.9% + $0.30, where applicable.

  • Cryptocurrency: Non-refundable blockchain network, gas, or transaction fees.

  • Alternative Payment Providers: Any transaction or processing fees charged by the applicable payment provider.

The final refund amount will be calculated based on the amount actually received by CrawlMe, less any applicable non-recoverable fees and deductions.

4. Refund Request Process

We aim to keep the refund process as straightforward and efficient as possible.

Step 1 — Submit Your Request

Email support@crawlme.com and include:

  • Your CrawlMe account email

  • Payment or purchase date

  • Transaction ID or payment reference

  • Reason for requesting the refund

Step 2 — Account & Usage Verification

Our system will review your transaction and compare the purchased credits against your actual credit usage and account activity.

Step 3 — Refund Decision

If your request meets the eligibility requirements, CrawlMe will approve the refund within 24 hours of completing the verification process.

Step 4 — Refund Processing

Approved refunds will be sent to the original payment method, generally within 1–3 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or financial institution.

5. Important Notice

Submitting a refund request does not automatically guarantee approval. All requests are subject to verification against CrawlMe's transaction records, credit-usage logs, and the eligibility requirements outlined in this policy.

CrawlMe reserves the right to reject refund requests that do not meet these requirements or that appear to involve abuse or misuse of the refund system.