Privacy Policy
Effective Date: August 20, 2026
At CrawlMe, we respect your privacy and are committed to protecting the information you provide when using our website, platform, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
We may collect information that you provide directly to us when you create an account, purchase credits, contact our support team, or use CrawlMe's services.
This information may include:
Name or display name
Email address
Account login information
Billing and transaction information
URLs submitted through the CrawlMe platform
Credit usage and account activity
Messages and information provided to our support team
Payment card details are generally processed by our third-party payment processors. CrawlMe does not intentionally store complete payment card numbers on its own servers.
2. Information Collected Automatically
When you access CrawlMe, certain technical information may be collected automatically to help us operate, secure, and improve the service.
This may include:
IP address
Browser type and version
Operating system
Device information
Pages visited and interactions with the platform
Referral information
Date, time, and duration of visits
Error logs and diagnostic information
3. How We Use Your Information
We use collected information for legitimate business and operational purposes, including:
Creating and managing your CrawlMe account
Providing and operating our services
Processing URL submissions
Tracking credit usage and account activity
Processing payments and transactions
Providing customer support
Detecting fraud, abuse, and unauthorized activity
Maintaining the security and reliability of our infrastructure
Improving our platform and services
Communicating with you about your account, transactions, or important service updates
Complying with applicable legal obligations
4. URLs and SEO Data
CrawlMe processes URLs submitted by users as part of providing its indexing-related services.
Submitted URLs may be stored in our systems together with associated processing information, such as submission status, timestamps, credit usage, and technical logs.
You should only submit URLs and information that you are authorized to submit. CrawlMe is not responsible for the privacy practices or content of websites represented by URLs submitted through our platform.
5. Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method used, the applicable payment provider may collect and process payment information in accordance with its own privacy policy and terms.
CrawlMe may receive limited transaction information, such as payment status, transaction ID, amount, currency, and payment method type, for purposes such as account crediting, refunds, fraud prevention, and record keeping.
6. Cookies and Similar Technologies
CrawlMe may use cookies and similar technologies to maintain sessions, remember preferences, provide essential functionality, understand how users interact with our platform, and improve the user experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the CrawlMe platform.
7. Third-Party Services
We may use trusted third-party service providers to help operate CrawlMe, including providers for payment processing, hosting, analytics, email delivery, security, infrastructure, and other essential services.
These providers may have access to limited information only to the extent necessary to perform services on our behalf and are expected to handle such information in accordance with applicable privacy and security requirements.
8. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent abuse, and comply with applicable legal obligations.
When information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with our internal policies and applicable requirements.
10. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain uses of your information
Request a copy of certain information in a portable format
These rights may be subject to applicable legal limitations and exceptions.
To make a privacy-related request, contact us at support@crawlme.com.
11. Account Deletion
If you would like to request deletion of your CrawlMe account, contact support@crawlme.com from the email address associated with your account.
We may need to retain certain information after account deletion where required for legal, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.
12. Children's Privacy
CrawlMe is intended for users who are legally able to use online services and conduct transactions. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us at support@crawlme.com so that we can review and take appropriate action.
13. International Data Transfers
CrawlMe and its service providers may process or store information in countries other than the country in which you reside. Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are handled appropriately.
14. Third-Party Websites
CrawlMe may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When we make changes, we may update the effective date displayed at the top of this page. Your continued use of CrawlMe after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way CrawlMe handles your information, please contact us:
Email: support@crawlme.com
Website: CrawlMe